Privacy Policy

Last updated: 26 February 2026

 

Festive Eve (UK) Ltd (“we”, “us”, “our”) operates this website and online store at festiveeve.uk (the “Services”). Our store is powered by Shopify.

 

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, place an order, or communicate with us.

 

By using our Services, you agree to the collection and use of information in accordance with this policy.

 

1. Who We Are

 

Company: Festive Eve (UK) Ltd

Registered address: 128 City Road, London EC1V 2NX, United Kingdom

Email: rn@festiveeve.uk

 

For the purposes of UK data protection law, we are the data controller of your personal data.

 

2. Personal Data We Collect

 

We may collect the following categories of personal data:

 

Information you provide directly:

- Full name

- Billing and delivery address

- Email address

- Telephone number (if provided)

- Order details and product customisation information

- Messages sent via contact forms or email

 

Payment information:

Payments are processed securely by third-party providers such as Shopify and PayPal. We do not store full card numbers.

 

Automatically collected data:

- IP address

- Device and browser information

- Pages viewed and interactions

- Cookies and similar tracking technologies

 

3. How We Use Your Personal Data

 

We use your information to:

- Process and fulfil orders

- Deliver products and arrange shipping

- Communicate about orders or enquiries

- Prevent fraud and ensure security

- Improve our website and services

- Comply with legal and tax obligations

- Send marketing communications (only where you have opted in)

 

4. Legal Basis for Processing (UK GDPR)

 

We rely on the following lawful bases:

- Contract – to fulfil your purchase

- Legal obligation – for accounting and tax compliance

- Legitimate interests – to operate and improve our business

- Consent – where required for marketing communications

 

5. Sharing Your Information

 

We may share your data with:

- Shopify (our ecommerce platform)

- Payment processors (e.g. PayPal)

- Shipping and logistics providers

- IT and hosting providers

- Professional advisers (where required by law)

 

We only share information necessary to provide our services.

 

6. International Transfers

 

Some of our service providers may process data outside the United Kingdom. Where this occurs, appropriate safeguards are in place in accordance with UK GDPR requirements.

 

7. Data Retention

 

We retain personal data only as long as necessary to:

- Fulfil orders

- Meet legal and tax obligations

- Resolve disputes

 

Accounting records are typically retained for up to 6 years in accordance with UK legal requirements.

 

8. Your Rights

 

If you are in the UK or EEA, you have rights including:

- Right of access

- Right to rectification

- Right to erasure

- Right to restrict processing

- Right to object

- Right to data portability

- Right to withdraw consent

 

You may exercise these rights by contacting us at rn@festiveeve.uk.

 

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

 

9. Cookies

 

We use cookies and similar technologies to:

- Enable essential site functionality

- Analyse website traffic

- Improve user experience

 

You can control cookies through your browser settings.

 

10. Security

 

We take reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure.

 

11. Changes to This Policy

 

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.