Terms of Service — Festive Eve (UK) Ltd

Last updated: 26 February 2026

 

These Terms of Service (“Terms”) govern your use of the website festiveeve.uk and the purchase of products from Festive Eve (UK) Ltd (“Festive Eve”, “we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these Terms.

 

1. ONLINE STORE TERMS

 

By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction and are legally capable of entering into binding contracts.

 

You may not use our products for any illegal or unauthorised purpose nor violate any laws in your jurisdiction.

 

2. GENERAL CONDITIONS

 

We reserve the right to refuse service to anyone for any reason at any time.

 

You understand that your content (not including payment information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer.

 

3. PRODUCTS AND SERVICES

 

All products are subject to availability. We reserve the right to limit quantities of any products or services that we offer.

 

We have made every effort to display product colours and images as accurately as possible. We cannot guarantee that your device’s display will be completely accurate.

 

4. CUSTOM PRODUCTS

 

Many of our products are personalised and made to order. By placing an order, you confirm that you have reviewed and approved all custom details provided.

 

Personalised items are non-returnable except where faulty or materially not as described, in accordance with our Refund Policy.

 

Customers are responsible for ensuring that all spelling, dates, names, and custom instructions are correct at the time of approval.

 

5. PRICING AND PAYMENT

 

All prices are shown in GBP unless otherwise stated.

 

We reserve the right to modify prices at any time. We also reserve the right to refuse any order you place with us.

 

Risk in the products passes to you upon confirmed delivery to the delivery address provided in your order.

 

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

 

7. OPTIONAL TOOLS

 

We may provide you with access to third-party tools over which we neither monitor nor have any control. Use of such tools is entirely at your own risk and discretion.

 

8. THIRD-PARTY LINKS

 

Certain content, products and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy of third‑party materials.

 

9. USER COMMENTS AND FEEDBACK

 

If you send us submissions or feedback, you agree that we may use them without restriction and without compensation to you.

 

10. PERSONAL INFORMATION

 

Your submission of personal information through the store is governed by our Privacy Policy.

 

11. ERRORS, INACCURACIES AND OMISSIONS

 

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors and to update information at any time without prior notice.

 

12. PROHIBITED USES

 

You are prohibited from using the site or its content for any unlawful purpose or to violate any applicable laws.

 

13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

 

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free.

 

To the fullest extent permitted by law, Festive Eve (UK) Ltd shall not be liable for any indirect, incidental or consequential damages arising from your use of the service.

 

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

 

14. INDEMNIFICATION

 

You agree to indemnify and hold harmless Festive Eve (UK) Ltd from any claim or demand arising out of your breach of these Terms.

 

15. SEVERABILITY

 

If any provision of these Terms is determined to be unlawful or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by law.

 

16. TERMINATION

 

These Terms are effective unless and until terminated by either you or us.

 

17. ENTIRE AGREEMENT

 

These Terms and any policies posted by us constitute the entire agreement between you and us.

 

18. GOVERNING LAW

 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

 

The courts of England and Wales shall have exclusive jurisdiction.

 

19. CHANGES TO TERMS

 

We reserve the right to update, change or replace any part of these Terms by posting updates to our website.

 

20. STATUTORY RIGHTS

 

Your statutory rights under UK consumer law are not affected by these Terms.

 

21. CONTACT INFORMATION

 

Festive Eve (UK) Ltd 

128 City Road 

London EC1V 2NX 

United Kingdom 

Email: rn@festiveeve.uk